I won't bother with the Luxor going forward - I'm of the view that the situation above could have been rectified in a pleasant manner (it's a vegas hotel so we expect there to be some lingering smoke smell), but management need an attitude refresher. Service was wonderful and our room was amazing. Ended up changing to the Aria for the remainder of our stay and it was well worth the extra money. As an asthmatic, this wasn't a great stay and I couldn't wait to get out of there. Housekeeping do a great job, but they can only do so much when people have been smoking cigars and cigarettes for days at time within the room.

We aren't picky but expect the basics, being a clean room that does not stink of cigarette smoke. This was so ridiculous I had to walk away and leave my partner to try to resolve the issue. He also told us that it was 'our choice' to change rooms and that he wasn't responsible for any problems with the subsequent rooms. This was fine, but when we went to collect the voucher he rescinded this offer. He basically said that he would charge the previous guests in line with policy, but could do nothing more for us then offer a free buffet voucher. We had to move rooms TWICE during the stay for the following reasons: Room 1 - TV not working and toilet overflowing Room 2 - Smelled liked cigarette smoke and housekeeping could not rectify Room 3 - Smelled even worse of cigarette smoke (even the maintenance bloke admitted it was very bad, you could see a smoke haze when you entered the room!) but couldn't be bothered moving for a third time When we consulted the hotel manager about it, he was unhelpful and extremely rude to us. However, this particular trip, we decided to travel from AUS to USA for the Christmas Period, and booked our stay at the Luxor a few days prior to NYE. I previously stayed here and had a fabulous time.

Luxor hotel and casino sphinx